Hi Coach, Thanks to those who responded with your thoughts on how you would handle the client situation I shared earlier. Now, I would like to explain how I actually responded and explain why this approach works. But first, let’s look at how a people pleaser and an authoritative coach might react differently. The people-pleaser response People pleasers often have a high need to be liked, and that can drive their behaviour in tough moments like this. When a client comes to you with...
6 days ago • 4 min read
Hi Coach, Let me set the scene for you. I was jumping into a session with a client, a sales and marketing strategy client I’ve been working with for six months. I think everything’s on track, and I'm prepared for a typical coaching session. But right out the gate, the client surprises me with... "Chris, we’re getting really frustrated. We’ve put in the work over the last six months, but we’re not seeing the results we expected. We’re nowhere close to feeling like we’re getting the ROI we...
8 days ago • 1 min read
Hi Coach, As coaches, consultants, or client-facing professionals, we often find ourselves laser-focused on overcoming challenges, solving problems, and driving results for our clients. But in the pursuit of value and transformation, there’s one crucial element that many of us overlook—compassion. The problem is that we can get so caught up in tackling the obstacles that we forget to recognise the progress our clients are making. Without this recognition, we risk creating a pressure-filled,...
12 days ago • 3 min read
Episode 4 - Watch on YouTube Hi Coach, As you look ahead to another busy week, it’s essential to prepare for the critical conversations you'll have with your clients. But how often do we find ourselves reacting to problems rather than proactively addressing them? This week's focus is on a simple yet powerful question: Are you getting ahead of client concerns, or are you waiting for them to become problems? For more detailed insights, check out the podcast on your favourite platform: Watch on...
about 1 month ago • 4 min read
Hi Coach, Coaching is a dynamic and often challenging process, filled with moments where we need to assess not just the progress our clients are making, but also our own approach. This week, I’m diving into a topic that resonates with many of us: how to address client setbacks proactively before they become major obstacles. For more detailed insights, check out the podcast on your favourite platform: Watch on YouTube Read on LinkedIn Listen on Spotify/Apple Key Takeaways: Understanding Client...
about 1 month ago • 3 min read
Hi Coach, Welcome to this week's edition of Critical Client Conversations. This email provides a summary of what to expect in the latest episode of our podcast. It's designed to help you decide if this week's content will be valuable for you and to provide insights and practical strategies even if you don't watch the accompanying video or listen to the podcast. Let's explore how we can shift from enforcement to empowerment in our coaching practices, fostering true accountability in our...
about 1 month ago • 4 min read
Hi Coach, I’m excited to share something special with you! You’ll be among the first to know about the launch of my new content series, Critical Client Conversations. What's it about? This series is designed to help you navigate your week with actionable insights and strategies for your most important client interactions. Each episode focuses on enhancing your coaching effectiveness by tackling specific challenges and opportunities. Episode 001: Delegating to your client: How you can lighten...
about 2 months ago • 1 min read
Hi Coach, Challenges begin to arise as my clients get busier with coaching more clients. Doing administrative tasks wasn’t a big issue when they weren't so busy. However, the increase in clients has created tension. Now, I find us talking about how to get more stuff off their plate and delegate it to the client—the way it should have been from the beginning. We don’t want to be doing tasks that diminish our authority. Administrative tasks do precisely that. So, what can you delegate to your...
4 months ago • 1 min read
Hi Coach, One of my clients was venting about a particularly frustrating situation with one of their clients. You know the kind of venting I’m talking about—usually happens at home, unloading all the day’s frustrations to a patient partner. Now, here’s the thing: when we find ourselves complaining about our clients, it’s a clear signal. It means there’s a conversation we need to have with our client that we’re avoiding. Complaints are like the practice rounds for the actual conversation that...
4 months ago • 1 min read