Hi Coach,

One of my clients was venting about a particularly frustrating situation with one of their clients.

You know the kind of venting I’m talking about—usually happens at home, unloading all the day’s frustrations to a patient partner.

Now, here’s the thing: when we find ourselves complaining about our clients, it’s a clear signal.

It means there’s a conversation we need to have with our client that we’re avoiding.

Complaints are like the practice rounds for the actual conversation that needs to happen.

So I asked my client, “What are you worried about with this client?”

We broke it down, turning their frustrations into a clear picture of the concerns they hadn’t addressed directly with the client.

It’s like magic—transforming the negative energy of complaints into a constructive conversation.

We then practised what needed to be said.

It was about being situationally aware and self-aware, channelling those frustrations to help the client move towards their goals.

It’s amazing how everything starts to fall into place once you identify the unspoken conversation.

My client realised that their frustrations weren’t just about the client missing deadlines or not making progress.

They were about deeper, unmet expectations and unspoken concerns.

By recognising this, they prepared for a more honest, impactful conversation.

So, the next time you or your client grumble about a situation, take it as a cue.

Ask yourself, “What am I avoiding here?” “What am I worried about?” and use those complaints as a dress rehearsal for the conversation that will drive change.

🗣️ 👀

Chris.

PS. Ready to transform your coaching practice? Let’s work together to turn frustrations into direct, productive conversations that drive your clients to their highest potential. Reach Book a session with me today.